System Specialist
A company is looking for a System Specialist to join their remote team. Key Responsibilities: Triage customer support calls to provide Tier 1 help desk support Resolve cyber-physical infrastructure outage incidents Communicate status to customers throughout the lifecycle of a support ticket Required Qualifications: Experience in a Tier 1 / Tier 2 support environment Aptitude for learning new technologies and integrated systems Knowledge of technologies such as Windows, Linux, Cisco, Splunk, and AWS Systems Manager Associate's degree in Computer Science, Software Engineering, or related field Must be a US Citizen and able to obtain a DoD NIPR account and Common Access Card (CAC)
A company is looking for a System Specialist to join their remote team.
Key Responsibilities:
Triage customer support calls to provide Tier 1 help desk support
Resolve cyber-physical infrastructure outage incidents
Communicate status to customers throughout the lifecycle of a support ticket
Required Qualifications:
Experience in a Tier 1 / Tier 2 support environment
Aptitude for learning new technologies and integrated systems
Knowledge of technologies such as Windows, Linux, Cisco, Splunk, and AWS Systems Manager
Associate's degree in Computer Science, Software Engineering, or related field
Must be a US Citizen and able to obtain a DoD NIPR account and Common Access Card (CAC)
