Team Lead, Member Services

A company is looking for a Team Lead, Member & Provider Services to join their Service Operations team. Key Responsibilities Hire, manage, and develop a team, overseeing performance management and HR tasks Monitor team outcomes, track operational KPIs, and conduct root-cause analysis for issue resolution Lead team communications and foster an inclusive culture aligned with company values Required Qualifications 2+ years of experience in a fast-paced operations or customer service environment 2+ years of direct people management experience 2+ years of experience using data and metrics to drive improvements Experience in LEAN practices Bachelor's degree preferred

Mar 19, 2025 - 20:20

A company is looking for a Team Lead, Member & Provider Services to join their Service Operations team. Key Responsibilities Hire, manage, and develop a team, overseeing performance management and HR tasks Monitor team outcomes, track operational KPIs, and conduct root-cause analysis for issue resolution Lead team communications and foster an inclusive culture aligned with company values Required Qualifications 2+ years of experience in a fast-paced operations or customer service environment 2+ years of direct people management experience 2+ years of experience using data and metrics to drive improvements Experience in LEAN practices Bachelor's degree preferred