![Building A Digital PR Strategy: 10 Essential Steps for Beginners [With Examples]](https://buzzsumo.com/wp-content/uploads/2023/09/Building-A-Digital-PR-Strategy-10-Essential-Steps-for-Beginners-With-Examples-bblog-masthead.jpg)
![How One Brand Solved the Marketing Attribution Puzzle [Video]](https://contentmarketinginstitute.com/wp-content/uploads/2025/03/marketing-attribution-model-600x338.png?#)
Technical Client Support Specialist
A company is looking for a Client Support Specialist - Tier 2. Key Responsibilities Communicate directly with clients, handling conflicts and urgent issues professionally Perform technical troubleshooting to ensure clients' sites are operational and resolve complex issues Contribute to client self-help initiatives by creating knowledge base articles and identifying patterns for escalation Required Qualifications Two years of experience in technical support or a similar role Familiarity with DNS records, domain registration, and software/hardware troubleshooting Proven ability to manage multiple support channels effectively Experience with help desk software such as Salesforce, Zendesk, or Intercom Bachelor's Degree or equivalent experience
A company is looking for a Client Support Specialist - Tier 2.
Key Responsibilities
Communicate directly with clients, handling conflicts and urgent issues professionally
Perform technical troubleshooting to ensure clients' sites are operational and resolve complex issues
Contribute to client self-help initiatives by creating knowledge base articles and identifying patterns for escalation
Required Qualifications
Two years of experience in technical support or a similar role
Familiarity with DNS records, domain registration, and software/hardware troubleshooting
Proven ability to manage multiple support channels effectively
Experience with help desk software such as Salesforce, Zendesk, or Intercom
Bachelor's Degree or equivalent experience