Technical Help Desk

A company is looking for a Technical Help Desk. Key Responsibilities Provide Tier II helpdesk support and monitor tickets for timely resolution Support sales teams and external customers on connection readiness and oversee VIP account support Train and coach team members to maintain quality service standards Required Qualifications and Education Strong knowledge of Salesforce and Outlook Experience in networking and troubleshooting network connectivity issues Ability to perform predictive and condition-based analyses of data Organizational skills to manage multiple priorities effectively Self-starter with the ability to work independently without guidance

Feb 17, 2025 - 19:10
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Technical Help Desk
A company is looking for a Technical Help Desk. Key Responsibilities Provide Tier II helpdesk support and monitor tickets for timely resolution Support sales teams and external customers on connection readiness and oversee VIP account support Train and coach team members to maintain quality service standards Required Qualifications and Education Strong knowledge of Salesforce and Outlook Experience in networking and troubleshooting network connectivity issues Ability to perform predictive and condition-based analyses of data Organizational skills to manage multiple priorities effectively Self-starter with the ability to work independently without guidance