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Technical Help Desk
A company is looking for a Technical Help Desk. Key Responsibilities Provide Tier II helpdesk support and monitor tickets for timely resolution Support sales teams and external customers on connection readiness and oversee VIP account support Train and coach team members to maintain quality service standards Required Qualifications and Education Strong knowledge of Salesforce and Outlook Experience in networking and troubleshooting network connectivity issues Ability to perform predictive and condition-based analyses of data Organizational skills to manage multiple priorities effectively Self-starter with the ability to work independently without guidance
A company is looking for a Technical Help Desk.
Key Responsibilities
Provide Tier II helpdesk support and monitor tickets for timely resolution
Support sales teams and external customers on connection readiness and oversee VIP account support
Train and coach team members to maintain quality service standards
Required Qualifications and Education
Strong knowledge of Salesforce and Outlook
Experience in networking and troubleshooting network connectivity issues
Ability to perform predictive and condition-based analyses of data
Organizational skills to manage multiple priorities effectively
Self-starter with the ability to work independently without guidance