Technical Support Consultant
A company is looking for a Technical Support Consultant. Key Responsibilities Serve as the first point of contact for customers regarding IT and Business Application inquiries Investigate and document application defects, ensuring effective resolution of support cases Identify service improvement opportunities and mentor less experienced team members Required Qualifications Common knowledge of Microsoft technologies and IT infrastructure Experience in a Customer Support environment is advantageous Strong understanding of SQL queries and database performance tools Knowledge of TCP/IP and fundamental networking concepts Commitment to lifelong learning and proactive problem avoidance
A company is looking for a Technical Support Consultant.
Key Responsibilities
Serve as the first point of contact for customers regarding IT and Business Application inquiries
Investigate and document application defects, ensuring effective resolution of support cases
Identify service improvement opportunities and mentor less experienced team members
Required Qualifications
Common knowledge of Microsoft technologies and IT infrastructure
Experience in a Customer Support environment is advantageous
Strong understanding of SQL queries and database performance tools
Knowledge of TCP/IP and fundamental networking concepts
Commitment to lifelong learning and proactive problem avoidance
