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Technical Support Specialist
A company is looking for a Technical Support Specialist (Contract) to provide account and technical support to its membership base. Key Responsibilities Assist members with account features, subscription issues, and financial inquiries across email and live chat Become a subject matter expert on the company's product ecosystem and tools Identify and escalate complex user issues to cross-functional teams with actionable insights Required Qualifications Experience providing user support in a dynamic product environment Substantial experience troubleshooting complex issues independently Familiarity with AI tools to enhance support quality and efficiency Remote work experience preferred Fintech experience preferred
A company is looking for a Technical Support Specialist (Contract) to provide account and technical support to its membership base.
Key Responsibilities
Assist members with account features, subscription issues, and financial inquiries across email and live chat
Become a subject matter expert on the company's product ecosystem and tools
Identify and escalate complex user issues to cross-functional teams with actionable insights
Required Qualifications
Experience providing user support in a dynamic product environment
Substantial experience troubleshooting complex issues independently
Familiarity with AI tools to enhance support quality and efficiency
Remote work experience preferred
Fintech experience preferred