Tier 2 Support Technician
A company is looking for a Tier 2 Support Technician, responsible for assisting clients with technical issues and providing exceptional customer service. Key Responsibilities Provide excellent customer service via phone and remote technical support Walk clients through diagnostic procedures to identify and resolve errors Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment Required Qualifications 2-3 years of tech support experience is preferred 1-2 years of customer service experience is preferred Bachelor's degree in Information Technology or Computer Science is preferred Proven reliability and the ability to work independently Experience with troubleshooting various operating systems and software applications
A company is looking for a Tier 2 Support Technician, responsible for assisting clients with technical issues and providing exceptional customer service.
Key Responsibilities
Provide excellent customer service via phone and remote technical support
Walk clients through diagnostic procedures to identify and resolve errors
Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment
Required Qualifications
2-3 years of tech support experience is preferred
1-2 years of customer service experience is preferred
Bachelor's degree in Information Technology or Computer Science is preferred
Proven reliability and the ability to work independently
Experience with troubleshooting various operating systems and software applications
