Tier Two Support Team Lead

A company is looking for a Tier Two Team Lead to oversee customer support operations and mentor a small team of support agents. Key Responsibilities Provide expert-level customer support and resolve complex issues Mentor and coach team members to foster skill development Monitor team performance metrics and drive process improvements Required Qualifications Proven experience in customer support and understanding of support operations Leadership experience, including mentoring or managing small teams Ability to analyze data to drive decisions and improve performance Strong organizational and time-management skills Customer-centric mindset focused on solving customer needs

Feb 24, 2025 - 13:54

A company is looking for a Tier Two Team Lead to oversee customer support operations and mentor a small team of support agents. Key Responsibilities Provide expert-level customer support and resolve complex issues Mentor and coach team members to foster skill development Monitor team performance metrics and drive process improvements Required Qualifications Proven experience in customer support and understanding of support operations Leadership experience, including mentoring or managing small teams Ability to analyze data to drive decisions and improve performance Strong organizational and time-management skills Customer-centric mindset focused on solving customer needs