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Training Manager - Call Center
A company is looking for a Training Manager - Call Center. Key Responsibilities Design, develop, and implement effective training programs for BPO agents Create and maintain comprehensive training materials and conduct train-the-trainer sessions Monitor training effectiveness and manage relationships with BPO training teams Required Qualifications Certifications in training and development (e.g., CPTD) Experience with e-learning development tools (e.g., Articulate Storyline, Adobe Captivate) Experience in a remote or hybrid work environment Strong understanding of BPO processes, particularly in financial, technology, or cryptocurrency sectors Knowledge of regulatory requirements and compliance standards in relevant industries
A company is looking for a Training Manager - Call Center.
Key Responsibilities
Design, develop, and implement effective training programs for BPO agents
Create and maintain comprehensive training materials and conduct train-the-trainer sessions
Monitor training effectiveness and manage relationships with BPO training teams
Required Qualifications
Certifications in training and development (e.g., CPTD)
Experience with e-learning development tools (e.g., Articulate Storyline, Adobe Captivate)
Experience in a remote or hybrid work environment
Strong understanding of BPO processes, particularly in financial, technology, or cryptocurrency sectors
Knowledge of regulatory requirements and compliance standards in relevant industries