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Verint Platform Expert
A company is looking for a Technology Consulting-Expert (UC&GC). Key Responsibilities Lead the assessment, optimization, and implementation of best practices for Verint cloud solutions Develop and enforce standards for naming conventions, call tagging strategies, and system workflows Design a roadmap for improving system utilization and compliance with retention policies Required Qualifications Extensive hands-on experience with Verint cloud solutions Strong expertise in workforce engagement, call recording, analytics, and compliance features Proven experience configuring and optimizing IVR systems Knowledge of compliance and regulatory requirements related to call recording and IVR data handling Experience in leading contact center system optimizations in a high-volume enterprise environment
A company is looking for a Technology Consulting-Expert (UC&GC).
Key Responsibilities
Lead the assessment, optimization, and implementation of best practices for Verint cloud solutions
Develop and enforce standards for naming conventions, call tagging strategies, and system workflows
Design a roadmap for improving system utilization and compliance with retention policies
Required Qualifications
Extensive hands-on experience with Verint cloud solutions
Strong expertise in workforce engagement, call recording, analytics, and compliance features
Proven experience configuring and optimizing IVR systems
Knowledge of compliance and regulatory requirements related to call recording and IVR data handling
Experience in leading contact center system optimizations in a high-volume enterprise environment