Vice President of Client Success

A company is looking for a Vice President, Client Success - BFSI. Key Responsibilities Lead a specialized client portfolio across BFSI clients and nurture client relationships to drive business growth Manage P&L responsibilities and develop short and long-term business strategies aligned with client needs and market trends Collaborate with internal teams to ensure successful delivery of solutions and best practices for client management and retention Required Qualifications 15+ years of business leadership experience, preferably in the customer experience industry In-depth knowledge of customer experience within banking, financial services, and/or insurance sectors Experience with sales processes, contact center operations, and financial metrics for service delivery Proven ability to influence and manage within matrix organizations Experience serving large, complex Fortune 500 clients in fast-paced environments

May 23, 2025 - 02:30

A company is looking for a Vice President, Client Success - BFSI. Key Responsibilities Lead a specialized client portfolio across BFSI clients and nurture client relationships to drive business growth Manage P&L responsibilities and develop short and long-term business strategies aligned with client needs and market trends Collaborate with internal teams to ensure successful delivery of solutions and best practices for client management and retention Required Qualifications 15+ years of business leadership experience, preferably in the customer experience industry In-depth knowledge of customer experience within banking, financial services, and/or insurance sectors Experience with sales processes, contact center operations, and financial metrics for service delivery Proven ability to influence and manage within matrix organizations Experience serving large, complex Fortune 500 clients in fast-paced environments