Vice President of Success Management

A company is looking for a Vice President of Success Management to lead their Success Management team and drive customer success. Key Responsibilities Provide strategic direction and leadership to the Success Management team, promoting a culture of excellence and continuous improvement Define key performance indicators and implement strategies to maximize customer retention and satisfaction Build relationships with key customers and serve as an executive sponsor for strategic accounts Required Qualifications Bachelor's degree in Education or related field; master's degree preferred Minimum of 10 years of experience in customer success management, with experience leading large remote teams Deep understanding of the education industry and customer success factors in this space Experience with professional learning and the Science of Reading is strongly preferred Analytical mindset with the ability to leverage data for decision-making and improvement

Jun 23, 2025 - 15:10

A company is looking for a Vice President of Success Management to lead their Success Management team and drive customer success. Key Responsibilities Provide strategic direction and leadership to the Success Management team, promoting a culture of excellence and continuous improvement Define key performance indicators and implement strategies to maximize customer retention and satisfaction Build relationships with key customers and serve as an executive sponsor for strategic accounts Required Qualifications Bachelor's degree in Education or related field; master's degree preferred Minimum of 10 years of experience in customer success management, with experience leading large remote teams Deep understanding of the education industry and customer success factors in this space Experience with professional learning and the Science of Reading is strongly preferred Analytical mindset with the ability to leverage data for decision-making and improvement