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Workforce Management Manager
A company is looking for a WFM Strategic Initiatives Manager to serve as a workforce management subject matter expert and coordinate internal projects. Key Responsibilities Forecast staffing requirements and deliver staffing forecasts for budgeting Direct scheduling functions to enhance employee engagement and service level efficiencies Analyze production-related data to provide insights and recommendations for improvement Required Qualifications Bachelor's Degree in a related field or equivalent experience Master's degree in statistical analysis preferred Five years of experience in forecasting within a multi-contact type center environment Three years of experience with NICE IEX TotalView or similar workforce/scheduling software
A company is looking for a WFM Strategic Initiatives Manager to serve as a workforce management subject matter expert and coordinate internal projects.
Key Responsibilities
Forecast staffing requirements and deliver staffing forecasts for budgeting
Direct scheduling functions to enhance employee engagement and service level efficiencies
Analyze production-related data to provide insights and recommendations for improvement
Required Qualifications
Bachelor's Degree in a related field or equivalent experience
Master's degree in statistical analysis preferred
Five years of experience in forecasting within a multi-contact type center environment
Three years of experience with NICE IEX TotalView or similar workforce/scheduling software