Admissions Inquiry Representative

A company is looking for an Admissions Inquiry Representative. Key Responsibilities Manage inbound patient inquiries via phone, email, and web forms, providing information and routing inquiries to appropriate departments Collect patient information, schedule screening appointments, and conduct reminder calls while ensuring a positive customer experience Document calls in a CRM and encourage families to proceed with the admissions process Required Qualifications 2+ years of experience in call center or customer service roles Experience with high-volume inbound call management Organized and results-driven Comfortable in a fast-paced and rapidly changing environment Availability for hours from 8:00am - 5:00pm MST or CST

Mar 21, 2025 - 03:47

A company is looking for an Admissions Inquiry Representative. Key Responsibilities Manage inbound patient inquiries via phone, email, and web forms, providing information and routing inquiries to appropriate departments Collect patient information, schedule screening appointments, and conduct reminder calls while ensuring a positive customer experience Document calls in a CRM and encourage families to proceed with the admissions process Required Qualifications 2+ years of experience in call center or customer service roles Experience with high-volume inbound call management Organized and results-driven Comfortable in a fast-paced and rapidly changing environment Availability for hours from 8:00am - 5:00pm MST or CST