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Automotive TAC Agent
A company is looking for a TAC Agent - US REMOTE. Key Responsibilities Assist dealer technicians via phone, chat, or email using technical knowledge Utilize web-based tools to gather service information for customer inquiries Provide exceptional customer service in a call center environment Required Qualifications High school diploma 3-5+ years of recent experience as a mechanic in a full-service shop 2 ASE certifications One or more years of customer service experience Strong understanding of automotive engine, electrical, drivetrain, and/or infotainment systems
A company is looking for a TAC Agent - US REMOTE.
Key Responsibilities
Assist dealer technicians via phone, chat, or email using technical knowledge
Utilize web-based tools to gather service information for customer inquiries
Provide exceptional customer service in a call center environment
Required Qualifications
High school diploma
3-5+ years of recent experience as a mechanic in a full-service shop
2 ASE certifications
One or more years of customer service experience
Strong understanding of automotive engine, electrical, drivetrain, and/or infotainment systems