California CX Specialist

A company is looking for an Ownership CX Specialist responsible for enhancing customer satisfaction and service experiences in the Lincoln service division. Key Responsibilities Manage dealership contacts in northern California to improve customer satisfaction and service experiences Communicate key performance metrics effectively to both company and dealership employees Identify opportunities for process improvement and implement best practices using data analysis tools Required Qualifications Experience in marketing, sales, or service roles Proficiency in Microsoft 365 Suite Ability to analyze data and leverage insights for decision-making Experience in managing customer relationships and dealership operations Knowledge of automotive service processes and customer experience best practices

Apr 16, 2025 - 00:15

A company is looking for an Ownership CX Specialist responsible for enhancing customer satisfaction and service experiences in the Lincoln service division. Key Responsibilities Manage dealership contacts in northern California to improve customer satisfaction and service experiences Communicate key performance metrics effectively to both company and dealership employees Identify opportunities for process improvement and implement best practices using data analysis tools Required Qualifications Experience in marketing, sales, or service roles Proficiency in Microsoft 365 Suite Ability to analyze data and leverage insights for decision-making Experience in managing customer relationships and dealership operations Knowledge of automotive service processes and customer experience best practices