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California Licensed Customer Support Rep
A company is looking for a Customer Support Representative, Level 1. Key Responsibilities Serve as the first point of contact for customers, providing exceptional service and technical support Troubleshoot product issues and guide users through resolutions Escalate complex issues to the appropriate team while ensuring customer satisfaction Required Qualifications and Education Previous experience in a technical support role is desirable Understanding of cloud-based technologies and systems Ability to empathize with clients and understand their needs Resourcefulness and initiative in problem-solving Good personal time management and organizational skills
A company is looking for a Customer Support Representative, Level 1.
Key Responsibilities
Serve as the first point of contact for customers, providing exceptional service and technical support
Troubleshoot product issues and guide users through resolutions
Escalate complex issues to the appropriate team while ensuring customer satisfaction
Required Qualifications and Education
Previous experience in a technical support role is desirable
Understanding of cloud-based technologies and systems
Ability to empathize with clients and understand their needs
Resourcefulness and initiative in problem-solving
Good personal time management and organizational skills
