Call Center Lead

A company is looking for a Call Center Lead, fully remote in the US. Key Responsibilities Answers telephones and responds to moderately complex customer questions or forwards calls to appropriate personnel Researches customer inquiries and responds to appropriate parties in a timely manner Monitors daily transactions to ensure compliance with service level agreements Required Qualifications Four or more years of customer service or telephone experience Experience working with organizational functions and personnel Familiarity with fax machines, computer software, and telephone technology Skilled in the use of help desk software

Apr 7, 2025 - 04:57

A company is looking for a Call Center Lead, fully remote in the US. Key Responsibilities Answers telephones and responds to moderately complex customer questions or forwards calls to appropriate personnel Researches customer inquiries and responds to appropriate parties in a timely manner Monitors daily transactions to ensure compliance with service level agreements Required Qualifications Four or more years of customer service or telephone experience Experience working with organizational functions and personnel Familiarity with fax machines, computer software, and telephone technology Skilled in the use of help desk software