Call Center Representative - Arkansas

A company is looking for a Call Center Representative - Remote Arkansas. Key Responsibilities Provide knowledgeable responses to client questions and escalate complex cases as needed Resolve client inquiries, update account history, and follow up to confirm resolution Collaborate with team members and management to enhance client service processes Required Qualifications and Education Two years of customer service experience with call center etiquette Experience with Medicaid/Medicare Preferred healthcare background Technical proficiency in Microsoft Office Suite and web browsers Completion of the Harver Assessment as part of the interview process

Mar 21, 2025 - 13:42

A company is looking for a Call Center Representative - Remote Arkansas. Key Responsibilities Provide knowledgeable responses to client questions and escalate complex cases as needed Resolve client inquiries, update account history, and follow up to confirm resolution Collaborate with team members and management to enhance client service processes Required Qualifications and Education Two years of customer service experience with call center etiquette Experience with Medicaid/Medicare Preferred healthcare background Technical proficiency in Microsoft Office Suite and web browsers Completion of the Harver Assessment as part of the interview process