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Client Success Team Lead
A company is looking for a Client Success Team Lead to manage a team of support analysts and ensure high-quality customer service delivery. Key Responsibilities Define team and individual goals, training plans, and conduct performance reviews Track key metrics and prepare reports on team performance and client feedback Serve as the primary escalation point for complex technical issues and ensure client satisfaction Required Qualifications 3 - 5 years of experience in the utility software industry 3 - 5 years of people management experience Experience with CRM software (FreshDesk, Jira, Zendesk) Previous experience in leading a team of 5+ people Familiarity with CIS, ERP, EAM software applications
A company is looking for a Client Success Team Lead to manage a team of support analysts and ensure high-quality customer service delivery.
Key Responsibilities
Define team and individual goals, training plans, and conduct performance reviews
Track key metrics and prepare reports on team performance and client feedback
Serve as the primary escalation point for complex technical issues and ensure client satisfaction
Required Qualifications
3 - 5 years of experience in the utility software industry
3 - 5 years of people management experience
Experience with CRM software (FreshDesk, Jira, Zendesk)
Previous experience in leading a team of 5+ people
Familiarity with CIS, ERP, EAM software applications