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Command Center Service Analyst
A company is looking for a Command Center Service Analyst. Key Responsibilities: Provide exceptional customer service to the retail network via phone and Microsoft Teams, ensuring prompt resolution of inquiries and issues Support retail partners in troubleshooting technologies used for quoting, ordering, and scheduling appointments with homeowners Ensure service level agreements (SLAs) are met while collaborating with team members to improve processes and customer satisfaction Qualifications: Experience in customer service and support roles, with a focus on meeting service level agreements (SLAs) At least one year of hands-on Salesforce experience Preferably holds Salesforce Admin Certification and Salesforce Service Cloud Certification Familiarity with APIs and Postman is a plus A continuous improvement mindset, eager to find creative solutions and learn
A company is looking for a Command Center Service Analyst.
Key Responsibilities:
Provide exceptional customer service to the retail network via phone and Microsoft Teams, ensuring prompt resolution of inquiries and issues
Support retail partners in troubleshooting technologies used for quoting, ordering, and scheduling appointments with homeowners
Ensure service level agreements (SLAs) are met while collaborating with team members to improve processes and customer satisfaction
Qualifications:
Experience in customer service and support roles, with a focus on meeting service level agreements (SLAs)
At least one year of hands-on Salesforce experience
Preferably holds Salesforce Admin Certification and Salesforce Service Cloud Certification
Familiarity with APIs and Postman is a plus
A continuous improvement mindset, eager to find creative solutions and learn