Consumer Insights Analyst
A company is looking for a Consumer Insights Analyst (Contractor). Key Responsibilities: Lead the end-to-end CSAT and NPS measurement process, including survey design, deployment, data collection, analysis, and reporting Design and execute ad hoc customer surveys to gather feedback on specific initiatives, products, or customer journey touchpoints Analyze and interpret customer feedback data, identifying trends, patterns, and opportunities to improve customer experience Required Qualifications: 5+ years of experience in consumer insights, D2C, and B2B high-growth brands Bachelor's Degree Proven track record driving end-to-end CSAT and NPS measurement and data analysis Understanding of SurveyMonkey, Google Suite, and Intercom Ability to work remotely or in a hybrid team environment
A company is looking for a Consumer Insights Analyst (Contractor).
Key Responsibilities:
Lead the end-to-end CSAT and NPS measurement process, including survey design, deployment, data collection, analysis, and reporting
Design and execute ad hoc customer surveys to gather feedback on specific initiatives, products, or customer journey touchpoints
Analyze and interpret customer feedback data, identifying trends, patterns, and opportunities to improve customer experience
Required Qualifications:
5+ years of experience in consumer insights, D2C, and B2B high-growth brands
Bachelor's Degree
Proven track record driving end-to-end CSAT and NPS measurement and data analysis
Understanding of SurveyMonkey, Google Suite, and Intercom
Ability to work remotely or in a hybrid team environment
