Contact Center Operations Specialist
A company is looking for a Contact Services Operations Specialist who will support day-to-day operations in a virtual contact center environment. Key Responsibilities Assist with staffing ticket management and create/distribute reports as needed Serve as a Subject Matter Expert for contact center standard operating policies and procedures Act as a point of contact for support staff regarding workflows and projects Required Qualifications 1+ year experience in a virtual contact center environment Knowledge of Microsoft Office products (Excel, Word, Outlook) Availability to work evenings and weekends (Friday, Saturday, and Sunday) Time management and customer service skills
A company is looking for a Contact Services Operations Specialist who will support day-to-day operations in a virtual contact center environment.
Key Responsibilities
Assist with staffing ticket management and create/distribute reports as needed
Serve as a Subject Matter Expert for contact center standard operating policies and procedures
Act as a point of contact for support staff regarding workflows and projects
Required Qualifications
1+ year experience in a virtual contact center environment
Knowledge of Microsoft Office products (Excel, Word, Outlook)
Availability to work evenings and weekends (Friday, Saturday, and Sunday)
Time management and customer service skills
