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Senior Helpdesk Support Analyst
A company is looking for a Sr. Helpdesk Support Analyst. Key Responsibilities Learn technical skills required to resolve customer support cases/requests Gain an understanding of various product and service datasets and deliver assigned items in established timelines Balance and prioritize individual workload across different types of requests leveraging a ticketing system Required Qualifications Bachelor's degree in Computer Science, MIS, Information Systems, or engineering fields, or equivalent experience 3-5 years of relevant experience in Software support and/or product implementation Minimum 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS) Experience with ticketing systems, preferably ServiceNow Experience with Microsoft Azure and/or Snowflake is a plus
A company is looking for a Sr. Helpdesk Support Analyst.
Key Responsibilities
Learn technical skills required to resolve customer support cases/requests
Gain an understanding of various product and service datasets and deliver assigned items in established timelines
Balance and prioritize individual workload across different types of requests leveraging a ticketing system
Required Qualifications
Bachelor's degree in Computer Science, MIS, Information Systems, or engineering fields, or equivalent experience
3-5 years of relevant experience in Software support and/or product implementation
Minimum 3 years of experience with Microsoft SQL Stack (T-SQL, SSIS, SSRS)
Experience with ticketing systems, preferably ServiceNow
Experience with Microsoft Azure and/or Snowflake is a plus