Contact Center Service Advocate

A company is looking for a Contact Center Service Advocate I. Key Responsibilities Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments Provide courteous and professional service to patients, addressing their inquiries and concerns Accurately enter patient information and appointment details into the scheduling system Required Qualifications High School diploma or equivalent required; some undergraduate education preferred 1 year of customer service experience; call center experience preferred Proficient PC skills, including basic Microsoft Excel skills Experience with EMR documentation preferred Ability to multitask, prioritize, and manage time effectively

Apr 15, 2025 - 05:03

A company is looking for a Contact Center Service Advocate I. Key Responsibilities Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments Provide courteous and professional service to patients, addressing their inquiries and concerns Accurately enter patient information and appointment details into the scheduling system Required Qualifications High School diploma or equivalent required; some undergraduate education preferred 1 year of customer service experience; call center experience preferred Proficient PC skills, including basic Microsoft Excel skills Experience with EMR documentation preferred Ability to multitask, prioritize, and manage time effectively