Launch Manager

A company is looking for a Manager, Launch to lead a team of Launch Specialists and drive the success of new restaurant clients. Key Responsibilities Build, lead, and mentor a high-performing team of Launch Specialists Refine onboarding processes to maximize early retention and reduce churn Collaborate cross-functionally with Sales, Product, and Customer Support to ensure a seamless client experience Required Qualifications Minimum of 5 years of experience in customer success, account management, or a similar role, with at least 2 years in a leadership position Strong leadership and team management skills Full English fluency (C1/C2 preferred) Analytical mindset with the ability to leverage data for decision-making Proficiency in customer relationship management (CRM) tools and platforms

Apr 15, 2025 - 05:03

A company is looking for a Manager, Launch to lead a team of Launch Specialists and drive the success of new restaurant clients. Key Responsibilities Build, lead, and mentor a high-performing team of Launch Specialists Refine onboarding processes to maximize early retention and reduce churn Collaborate cross-functionally with Sales, Product, and Customer Support to ensure a seamless client experience Required Qualifications Minimum of 5 years of experience in customer success, account management, or a similar role, with at least 2 years in a leadership position Strong leadership and team management skills Full English fluency (C1/C2 preferred) Analytical mindset with the ability to leverage data for decision-making Proficiency in customer relationship management (CRM) tools and platforms