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Content Lead
A company is looking for a CX Content Lead to redefine customer engagement through AI-driven content strategies. Key Responsibilities Redefine the content ecosystem using AI-powered tools to enhance customer success resources Own and optimize content strategy across teams to improve self-service and streamline support Continuously analyze and refine content for better accessibility and engagement Required Qualifications Deep expertise in AI-driven content automation Proven experience in customer support, content strategy, or knowledge management Data-driven and customer-focused approach to content refinement Strategic yet hands-on, capable of setting a vision and executing it Multilingual skills for optimizing content for diverse audiences
A company is looking for a CX Content Lead to redefine customer engagement through AI-driven content strategies.
Key Responsibilities
Redefine the content ecosystem using AI-powered tools to enhance customer success resources
Own and optimize content strategy across teams to improve self-service and streamline support
Continuously analyze and refine content for better accessibility and engagement
Required Qualifications
Deep expertise in AI-driven content automation
Proven experience in customer support, content strategy, or knowledge management
Data-driven and customer-focused approach to content refinement
Strategic yet hands-on, capable of setting a vision and executing it
Multilingual skills for optimizing content for diverse audiences