Customer Care Specialist II

A company is looking for a Customer Care Specialist II. Key Responsibilities Engage with potential customers via phone, chat, or email, providing exceptional support and addressing inquiries Accurately review and document vehicle conditions and conduct comprehensive background checks on vehicle histories Assist sellers with transaction processes and coordinate with transport companies for vehicle pickup or drop-off Required Qualifications High School Diploma/GED and 3 years' experience in a related field, or an equivalent combination of education and experience Strong familiarity with Microsoft 365 and CRM systems Comfortable using phones and live chat with a high aptitude for technology Prior automotive experience and vehicle titling knowledge are preferred but not required Ability to manage multiple tasks and meet deadlines with a positive attitude

Apr 15, 2025 - 18:34

A company is looking for a Customer Care Specialist II. Key Responsibilities Engage with potential customers via phone, chat, or email, providing exceptional support and addressing inquiries Accurately review and document vehicle conditions and conduct comprehensive background checks on vehicle histories Assist sellers with transaction processes and coordinate with transport companies for vehicle pickup or drop-off Required Qualifications High School Diploma/GED and 3 years' experience in a related field, or an equivalent combination of education and experience Strong familiarity with Microsoft 365 and CRM systems Comfortable using phones and live chat with a high aptitude for technology Prior automotive experience and vehicle titling knowledge are preferred but not required Ability to manage multiple tasks and meet deadlines with a positive attitude