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Customer Care Training Manager
A company is looking for a Customer Care Training Manager for a 12-month contract. Key Responsibilities Design and implement training programs tailored to organizational needs Utilize project management skills to scope projects and prioritize training initiatives Maintain and update the Customer Experience Training Library for client-facing teams Required Qualifications High level understanding of the company's platform and help center Experience in creating presentations for large audiences and training content development Enthusiasm and energy to drive engagement within the organization Experience or education in project management Ability to design specialized training material for various verticals
A company is looking for a Customer Care Training Manager for a 12-month contract.
Key Responsibilities
Design and implement training programs tailored to organizational needs
Utilize project management skills to scope projects and prioritize training initiatives
Maintain and update the Customer Experience Training Library for client-facing teams
Required Qualifications
High level understanding of the company's platform and help center
Experience in creating presentations for large audiences and training content development
Enthusiasm and energy to drive engagement within the organization
Experience or education in project management
Ability to design specialized training material for various verticals