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Customer Contact Center Manager
A company is looking for a Customer Contact Center Manager to oversee the daily operations of its Customer Contact Center. Key Responsibilities Manage day-to-day operations of the Customer Contact Center and ensure team goals are met Drive employee engagement, development, and performance management, including hiring and conducting performance reviews Lead strategic improvement initiatives and monitor call responsiveness metrics Required Qualifications BA degree or equivalent work experience 5+ years of professional experience Proven leadership skills Ability to handle multiple priorities and motivate others Strong organizational skills
A company is looking for a Customer Contact Center Manager to oversee the daily operations of its Customer Contact Center.
Key Responsibilities
Manage day-to-day operations of the Customer Contact Center and ensure team goals are met
Drive employee engagement, development, and performance management, including hiring and conducting performance reviews
Lead strategic improvement initiatives and monitor call responsiveness metrics
Required Qualifications
BA degree or equivalent work experience
5+ years of professional experience
Proven leadership skills
Ability to handle multiple priorities and motivate others
Strong organizational skills