Customer Experience Operations Coordinator

A company is looking for a Customer Experience Operations Coordinator. Key Responsibilities Generate and maintain detailed documentation of CX policies, processes, and workflows Assist the CX team with admin-level access scenarios and ensure timely communication with cross-functional teams Configure and customize CX tools for optimal functionality and maintain dashboards to track key performance metrics Qualifications & Requirements 5+ years of related experience in an eCommerce customer service environment 2+ years of experience administering customer support tools, specifically Zendesk Proven experience implementing and improving systems and processes Strong quantitative and analytical skills with proficiency in analytical tools such as Looker or Power BI Advanced Google Sheets or Excel experience with the ability to analyze large data sets

Apr 25, 2025 - 04:09

A company is looking for a Customer Experience Operations Coordinator. Key Responsibilities Generate and maintain detailed documentation of CX policies, processes, and workflows Assist the CX team with admin-level access scenarios and ensure timely communication with cross-functional teams Configure and customize CX tools for optimal functionality and maintain dashboards to track key performance metrics Qualifications & Requirements 5+ years of related experience in an eCommerce customer service environment 2+ years of experience administering customer support tools, specifically Zendesk Proven experience implementing and improving systems and processes Strong quantitative and analytical skills with proficiency in analytical tools such as Looker or Power BI Advanced Google Sheets or Excel experience with the ability to analyze large data sets