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Customer Experience Strategy Leader
A company is looking for a Value Realization - Strategy/Enablement Leader. Key Responsibilities Lead the design of Customer Transformation Delivery frameworks to optimize global CX and Service Operations Build and articulate compelling CX GTM messaging to showcase platform capabilities Work with customers to define strategies that enhance satisfaction, productivity, and business outcomes Qualifications & Experience 15+ years of experience in CX, Service Operations, or related fields with leadership experience Proven ability to translate customer needs into actionable strategies Strong analytical skills with a deep understanding of CX metrics and operational efficiency Expertise in aligning people, processes, and technology for scalable solutions Knowledge of the latest CX trends, digital transformation, and AI-driven solutions
A company is looking for a Value Realization - Strategy/Enablement Leader.
Key Responsibilities
Lead the design of Customer Transformation Delivery frameworks to optimize global CX and Service Operations
Build and articulate compelling CX GTM messaging to showcase platform capabilities
Work with customers to define strategies that enhance satisfaction, productivity, and business outcomes
Qualifications & Experience
15+ years of experience in CX, Service Operations, or related fields with leadership experience
Proven ability to translate customer needs into actionable strategies
Strong analytical skills with a deep understanding of CX metrics and operational efficiency
Expertise in aligning people, processes, and technology for scalable solutions
Knowledge of the latest CX trends, digital transformation, and AI-driven solutions