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Customer Support IT Technician
A company is looking for a Customer Support & IT Technician. Key Responsibilities Triage and resolve inbound support requests via Slack, Pylon, and email Act as the primary contact for internal IT support across hardware, software, and networking issues Document customer environments, ticket resolutions, and troubleshooting steps Required Qualifications 3-5 years of experience in technical support, IT helpdesk, or hybrid support roles Familiarity with Windows and Mac systems, basic networking, and SaaS environments Strong troubleshooting skills for both software and hardware-related issues Experience with tools like Google Workspace Admin, Slack Admin, and MDM systems Ability to manage tickets and tasks across multiple support queues
A company is looking for a Customer Support & IT Technician.
Key Responsibilities
Triage and resolve inbound support requests via Slack, Pylon, and email
Act as the primary contact for internal IT support across hardware, software, and networking issues
Document customer environments, ticket resolutions, and troubleshooting steps
Required Qualifications
3-5 years of experience in technical support, IT helpdesk, or hybrid support roles
Familiarity with Windows and Mac systems, basic networking, and SaaS environments
Strong troubleshooting skills for both software and hardware-related issues
Experience with tools like Google Workspace Admin, Slack Admin, and MDM systems
Ability to manage tickets and tasks across multiple support queues
