Director of Systems Reliability

A company is looking for a Director of Systems Reliability & Field Resilience. Key Responsibilities Identify root causes of service issues across various system components and coordinate resolutions Build and lead a multidisciplinary global systems reliability team to investigate failures and drive improvements Manage the on-call process, defining SLAs and establishing a robust incident management system Required Qualifications 8+ years of experience in a technical engineering or operations role, with at least 3 years in a leadership position Deep experience with complex distributed systems and system debugging, triage, and root cause analysis Strong understanding of hardware/software integration, especially in cloud-connected devices Proven success in leading incident response or SRE functions and managing on-call teams Strong data and dashboarding skills to translate operational data into actionable insights

May 15, 2025 - 04:06

A company is looking for a Director of Systems Reliability & Field Resilience. Key Responsibilities Identify root causes of service issues across various system components and coordinate resolutions Build and lead a multidisciplinary global systems reliability team to investigate failures and drive improvements Manage the on-call process, defining SLAs and establishing a robust incident management system Required Qualifications 8+ years of experience in a technical engineering or operations role, with at least 3 years in a leadership position Deep experience with complex distributed systems and system debugging, triage, and root cause analysis Strong understanding of hardware/software integration, especially in cloud-connected devices Proven success in leading incident response or SRE functions and managing on-call teams Strong data and dashboarding skills to translate operational data into actionable insights