Dispute Operations Manager
A company is looking for a Manager, Dispute Operations. Key Responsibilities Manage customer disputes to ensure compliance with relevant rules and standards Lead a team of analysts, aligning their work with business priorities and quality standards Oversee dispute service providers and prepare regular reporting on disputes for stakeholders Required Qualifications 5+ years of experience with card-not-present disputes and representment experience 2+ years of people management experience Strong analytical skills with proficiency in business intelligence tools like Looker or Tableau Resourceful and self-motivated Bachelor's degree in Business Administration or related major; advanced degree preferred
A company is looking for a Manager, Dispute Operations.
Key Responsibilities
Manage customer disputes to ensure compliance with relevant rules and standards
Lead a team of analysts, aligning their work with business priorities and quality standards
Oversee dispute service providers and prepare regular reporting on disputes for stakeholders
Required Qualifications
5+ years of experience with card-not-present disputes and representment experience
2+ years of people management experience
Strong analytical skills with proficiency in business intelligence tools like Looker or Tableau
Resourceful and self-motivated
Bachelor's degree in Business Administration or related major; advanced degree preferred
