Escalations Manager

A company is looking for an Escalations Manager to oversee complex client issues and improve service processes. Key Responsibilities Manage client escalations by resolving student issues swiftly and satisfactorily Communicate with clients, providing timely responses and empathetic support Collaborate cross-functionally to understand client issues and implement effective solutions Required Qualifications 3+ years of experience in customer service or client relations, particularly in managing escalations Experience in the education industry and a startup environment is preferred Highly organized with effective time management skills Ability to work under pressure while maintaining a positive attitude Strong emotional intelligence and a client-first approach in handling escalations

Apr 17, 2025 - 11:39

A company is looking for an Escalations Manager to oversee complex client issues and improve service processes. Key Responsibilities Manage client escalations by resolving student issues swiftly and satisfactorily Communicate with clients, providing timely responses and empathetic support Collaborate cross-functionally to understand client issues and implement effective solutions Required Qualifications 3+ years of experience in customer service or client relations, particularly in managing escalations Experience in the education industry and a startup environment is preferred Highly organized with effective time management skills Ability to work under pressure while maintaining a positive attitude Strong emotional intelligence and a client-first approach in handling escalations