Executive Resolution Analyst

A company is looking for an Analyst, Executive Resolution. Key Responsibilities Resolve customer service issues from high-priority service channels and serve as the primary point of contact De-escalate negative interactions by providing outstanding customer service and empathy Coordinate resolution with care teams and manage multiple patient interactions simultaneously Required Qualifications and Education High school diploma or equivalent required; undergraduate degree preferred 2-3 years of experience with social media management tools preferred Patient-facing experience preferred Spanish speaking candidates preferred Computer proficiency, including Google Docs, Sheets, and social media tools/platforms

Mar 20, 2025 - 23:22

A company is looking for an Analyst, Executive Resolution. Key Responsibilities Resolve customer service issues from high-priority service channels and serve as the primary point of contact De-escalate negative interactions by providing outstanding customer service and empathy Coordinate resolution with care teams and manage multiple patient interactions simultaneously Required Qualifications and Education High school diploma or equivalent required; undergraduate degree preferred 2-3 years of experience with social media management tools preferred Patient-facing experience preferred Spanish speaking candidates preferred Computer proficiency, including Google Docs, Sheets, and social media tools/platforms