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Head of Customer Interactions
A company is looking for a Head of Customer Interactions. Key Responsibilities: Lead all customer-facing support and experience teams Design and own the end-to-end customer interaction strategy Oversee customer responses across multiple channels Required Qualifications: 10+ years experience leading customer-facing or CX teams in SaaS, ecommerce, or marketplace environments Strategic thinker with hands-on experience in support operations and customer insights Data-driven mindset with a focus on tracking and improving outcomes Experience managing a globally distributed team across time zones Bonus: Experience supporting Amazon/Walmart sellers or ecommerce platforms
A company is looking for a Head of Customer Interactions.
Key Responsibilities:
Lead all customer-facing support and experience teams
Design and own the end-to-end customer interaction strategy
Oversee customer responses across multiple channels
Required Qualifications:
10+ years experience leading customer-facing or CX teams in SaaS, ecommerce, or marketplace environments
Strategic thinker with hands-on experience in support operations and customer insights
Data-driven mindset with a focus on tracking and improving outcomes
Experience managing a globally distributed team across time zones
Bonus: Experience supporting Amazon/Walmart sellers or ecommerce platforms