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Implementation Support Representative
A company is looking for an Implementation System Support Representative. Key Responsibilities Serve as the primary point of contact for user setup and troubleshooting of Athena software Log incidents and service requests in the ServiceNow ticketing system and escalate complex issues as necessary Guide users through issue resolution processes and provide regular status updates on incidents Required Qualifications H.S. Diploma or GED required Associate Degree or higher in Information Technology, Computer Science, or a related field preferred 2-4 years of experience in IT support, help desk operations, or technical customer service required Familiarity with Learning Management Systems (LMS) required Basic experience with SQL or Microsoft Access preferred
A company is looking for an Implementation System Support Representative.
Key Responsibilities
Serve as the primary point of contact for user setup and troubleshooting of Athena software
Log incidents and service requests in the ServiceNow ticketing system and escalate complex issues as necessary
Guide users through issue resolution processes and provide regular status updates on incidents
Required Qualifications
H.S. Diploma or GED required
Associate Degree or higher in Information Technology, Computer Science, or a related field preferred
2-4 years of experience in IT support, help desk operations, or technical customer service required
Familiarity with Learning Management Systems (LMS) required
Basic experience with SQL or Microsoft Access preferred
