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IT Client Support Engineer
A company is looking for an IT Client Support Engineer to provide technical support and enhance user experience in a remote setting. Key Responsibilities: Provide prompt and effective Level 1 technical support to users, addressing queries and technical issues Log, dispatch, track, escalate, and follow up on support tickets for timely resolution Collaborate with various teams to improve IT Support service delivery and maintain user satisfaction Qualifications: Minimum 2-3 years of experience in remote IT support or a similar role Proficient in the administration of Windows 10/11 and macOS environments Strong experience with Microsoft (Office) 365 services and Google Workspace Hands-on experience with Entra ID (former Azure Active Directory) Familiarity with the ITIL framework and foundational understanding of networking concepts
A company is looking for an IT Client Support Engineer to provide technical support and enhance user experience in a remote setting.
Key Responsibilities:
Provide prompt and effective Level 1 technical support to users, addressing queries and technical issues
Log, dispatch, track, escalate, and follow up on support tickets for timely resolution
Collaborate with various teams to improve IT Support service delivery and maintain user satisfaction
Qualifications:
Minimum 2-3 years of experience in remote IT support or a similar role
Proficient in the administration of Windows 10/11 and macOS environments
Strong experience with Microsoft (Office) 365 services and Google Workspace
Hands-on experience with Entra ID (former Azure Active Directory)
Familiarity with the ITIL framework and foundational understanding of networking concepts