IT Rapid Resolution Specialist
A company is looking for a Rapid Resolution Specialist (IT) to provide quality services and solutions to clients while ensuring high client satisfaction. Key Responsibilities Respond to client communications and determine problem severity Log client problem information and create service requests accurately Remediate support requests and verify systems functionality for resolution Required Qualifications High School diploma with two years of relevant experience or an Associate's degree Previous IT experience preferred Proficiency with business collaboration tools including MS Office applications Solid customer service abilities Ability to gather and analyze information effectively
A company is looking for a Rapid Resolution Specialist (IT) to provide quality services and solutions to clients while ensuring high client satisfaction.
Key Responsibilities
Respond to client communications and determine problem severity
Log client problem information and create service requests accurately
Remediate support requests and verify systems functionality for resolution
Required Qualifications
High School diploma with two years of relevant experience or an Associate's degree
Previous IT experience preferred
Proficiency with business collaboration tools including MS Office applications
Solid customer service abilities
Ability to gather and analyze information effectively
