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ITSM Incident Manager
A company is looking for an ITSM Incident Manager. Key Responsibilities Provide technical subject matter expertise in ITSM processes Manage resource scheduling and ensure continuous incident response coverage Drive best practices and ensure Incident Management processes align with enterprise needs Required Qualifications Minimum 6 years of hands-on ITSM experience Experience with enterprise-level applications and service delivery Proven expertise in ITIL processes, particularly in Incident, Problem, and Change Management ITIL Certification desired Proficiency with ServiceNow or similar ITSM tools
A company is looking for an ITSM Incident Manager.
Key Responsibilities
Provide technical subject matter expertise in ITSM processes
Manage resource scheduling and ensure continuous incident response coverage
Drive best practices and ensure Incident Management processes align with enterprise needs
Required Qualifications
Minimum 6 years of hands-on ITSM experience
Experience with enterprise-level applications and service delivery
Proven expertise in ITIL processes, particularly in Incident, Problem, and Change Management
ITIL Certification desired
Proficiency with ServiceNow or similar ITSM tools