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Job Coach, Contact Center
A company is looking for a Job Coach, Contact Center Operations. Key Responsibilities Create incentives and activities to foster a positive work environment while meeting team metrics Monitor calls for quality service and provide coaching to team members on best practices Drive recruitment, onboarding, and assist with peak call volume and escalated customer issues Required Qualifications, Training, and Education High School Diploma/GED required; Associate's or Bachelor's degree preferred 1-2 years of experience leading a team in a call center environment Knowledge of automotive or insurance industry preferred Strong knowledge of Microsoft Office Suite and general office equipment required Able to be mobile on the contact center floor to assist Customer Service Representatives (CSRs)
A company is looking for a Job Coach, Contact Center Operations.
Key Responsibilities
Create incentives and activities to foster a positive work environment while meeting team metrics
Monitor calls for quality service and provide coaching to team members on best practices
Drive recruitment, onboarding, and assist with peak call volume and escalated customer issues
Required Qualifications, Training, and Education
High School Diploma/GED required; Associate's or Bachelor's degree preferred
1-2 years of experience leading a team in a call center environment
Knowledge of automotive or insurance industry preferred
Strong knowledge of Microsoft Office Suite and general office equipment required
Able to be mobile on the contact center floor to assist Customer Service Representatives (CSRs)