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Junior Customer Support Specialist
A company is looking for a Junior Customer Support Specialist (Remote). Key Responsibilities Respond to customer inquiries via email, live chat, and phone Advise customers on software usage and assist during their trial period Track customer interactions and communicate feedback to relevant teams Required Qualifications 1-2 years of experience in customer support, preferably in SaaS Ability to work 9am-6pm PST Experience with Salesforce is a plus Growth mentality and self-motivated approach to learning Familiarity with technology, including web and mobile applications
A company is looking for a Junior Customer Support Specialist (Remote).
Key Responsibilities
Respond to customer inquiries via email, live chat, and phone
Advise customers on software usage and assist during their trial period
Track customer interactions and communicate feedback to relevant teams
Required Qualifications
1-2 years of experience in customer support, preferably in SaaS
Ability to work 9am-6pm PST
Experience with Salesforce is a plus
Growth mentality and self-motivated approach to learning
Familiarity with technology, including web and mobile applications