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L2 Support Engineer
A company is looking for an L2 Support Engineer to provide technical support and resolve customer issues. Key Responsibilities Provide technical assistance for all products sold by the company and its reseller partners Utilize diagnostic tools and remote access technologies to diagnose and resolve customer issues Handle critical customer escalations and ensure timely resolution while maintaining communication Required Qualifications 3-5 years of customer service experience with contact center technologies from leading IP telephony vendors Technical degree preferred CCNA/CCNP/MCSE certification preferred Experience with Data Manipulation Language (DML) queries for Microsoft SQL Server Demonstrated experience in troubleshooting APIs and web services
A company is looking for an L2 Support Engineer to provide technical support and resolve customer issues.
Key Responsibilities
Provide technical assistance for all products sold by the company and its reseller partners
Utilize diagnostic tools and remote access technologies to diagnose and resolve customer issues
Handle critical customer escalations and ensure timely resolution while maintaining communication
Required Qualifications
3-5 years of customer service experience with contact center technologies from leading IP telephony vendors
Technical degree preferred
CCNA/CCNP/MCSE certification preferred
Experience with Data Manipulation Language (DML) queries for Microsoft SQL Server
Demonstrated experience in troubleshooting APIs and web services
