Level 2 Support Engineer

A company is looking for a Level 2 Support Engineer to provide advanced technical support and resolve complex product issues. Key Responsibilities Collaborate with Support Team and Customer Success Managers to resolve escalated technical issues Utilize log management tools for root cause analysis and monitor cloud-based systems Document technical findings and serve as a liaison between Support/CSMs and engineering teams Required Qualifications Minimum of 2 years of experience in a technical support or engineering role, preferably in a SaaS environment Proficiency in log analysis, database management, and cloud technologies Experience with issue tracking and triaging in GitHub, Jira, or similar systems Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience Familiarity with DevOps practices and relevant certifications is a plus

Apr 3, 2025 - 20:49

A company is looking for a Level 2 Support Engineer to provide advanced technical support and resolve complex product issues. Key Responsibilities Collaborate with Support Team and Customer Success Managers to resolve escalated technical issues Utilize log management tools for root cause analysis and monitor cloud-based systems Document technical findings and serve as a liaison between Support/CSMs and engineering teams Required Qualifications Minimum of 2 years of experience in a technical support or engineering role, preferably in a SaaS environment Proficiency in log analysis, database management, and cloud technologies Experience with issue tracking and triaging in GitHub, Jira, or similar systems Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience Familiarity with DevOps practices and relevant certifications is a plus