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Managed Services Delivery Lead
A company is looking for a Delivery Lead, Managed Services. Key Responsibilities: Manage client relationships and oversee the successful delivery of managed services Design and implement documentation strategies and automate processes to enhance operational efficiency Build a high-performing team culture through coaching, mentorship, and collaboration with internal teams Qualifications: Bachelor's degree in Information Systems, Business, Computer Science, or a related field 8+ years of experience in managed services, client delivery, or operations management Proven experience in managing client relationships with a focus on SLA and KPI adherence Familiarity with service desk tools like Jira Service Management Strong documentation and process improvement skills
A company is looking for a Delivery Lead, Managed Services.
Key Responsibilities:
Manage client relationships and oversee the successful delivery of managed services
Design and implement documentation strategies and automate processes to enhance operational efficiency
Build a high-performing team culture through coaching, mentorship, and collaboration with internal teams
Qualifications:
Bachelor's degree in Information Systems, Business, Computer Science, or a related field
8+ years of experience in managed services, client delivery, or operations management
Proven experience in managing client relationships with a focus on SLA and KPI adherence
Familiarity with service desk tools like Jira Service Management
Strong documentation and process improvement skills