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Mortgage Call Center Representative
A company is looking for a Mortgage Call Center Representative. Key Responsibilities Assist homeowners with routine or complex issues and requests in a high-volume call center environment Utilize an advanced telephony system to handle inbound/outbound calls and provide exceptional customer service Document all communications with customers and resolve issues while maintaining performance metrics Required Qualifications High School Diploma or equivalent required 2 years of Call Center or Customer Service experience preferred Basic mortgage product knowledge preferred Knowledge of customer service principles and practices Ability to work in a fast-paced environment and manage time effectively
A company is looking for a Mortgage Call Center Representative.
Key Responsibilities
Assist homeowners with routine or complex issues and requests in a high-volume call center environment
Utilize an advanced telephony system to handle inbound/outbound calls and provide exceptional customer service
Document all communications with customers and resolve issues while maintaining performance metrics
Required Qualifications
High School Diploma or equivalent required
2 years of Call Center or Customer Service experience preferred
Basic mortgage product knowledge preferred
Knowledge of customer service principles and practices
Ability to work in a fast-paced environment and manage time effectively
