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Mortgage Customer Outreach Specialist
A company is looking for a Mortgage Customer Outreach Specialist I responsible for collecting on delinquent mortgage loans. Key Responsibilities Initiate contact with consumers in early stages of default to collect past due payments while ensuring compliance with laws and regulations Collect financial information, assess repayment ability, and arrange repayment plans as necessary Handle inbound calls regarding mortgage loan products and identify suspect situations, escalating issues to management when needed Required Qualifications A combined 2 years' higher education and/or relevant work experience Ability to communicate effectively and professionally over the phone Excellent customer service skills Proficiency with word processing and spreadsheet software
A company is looking for a Mortgage Customer Outreach Specialist I responsible for collecting on delinquent mortgage loans.
Key Responsibilities
Initiate contact with consumers in early stages of default to collect past due payments while ensuring compliance with laws and regulations
Collect financial information, assess repayment ability, and arrange repayment plans as necessary
Handle inbound calls regarding mortgage loan products and identify suspect situations, escalating issues to management when needed
Required Qualifications
A combined 2 years' higher education and/or relevant work experience
Ability to communicate effectively and professionally over the phone
Excellent customer service skills
Proficiency with word processing and spreadsheet software