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Mortgage Outreach Specialist
A company is looking for a Mortgage Customer Outreach Specialist I to collect on delinquent mortgage loans. Key Responsibilities: Initiate contact with consumers in early stages of default to collect past due payments while ensuring compliance with applicable laws Collect financial information, assess repayment ability, and arrange repayment plans as necessary Handle inbound calls regarding mortgage loan products and identify suspect situations, escalating issues to management as needed Required Qualifications: A combined 2 years' higher education and/or relevant work experience Ability to communicate effectively and professionally over the phone Proficiency with word processing and spreadsheet software Collections experience is preferred Knowledge of internal systems is preferred
A company is looking for a Mortgage Customer Outreach Specialist I to collect on delinquent mortgage loans.
Key Responsibilities:
Initiate contact with consumers in early stages of default to collect past due payments while ensuring compliance with applicable laws
Collect financial information, assess repayment ability, and arrange repayment plans as necessary
Handle inbound calls regarding mortgage loan products and identify suspect situations, escalating issues to management as needed
Required Qualifications:
A combined 2 years' higher education and/or relevant work experience
Ability to communicate effectively and professionally over the phone
Proficiency with word processing and spreadsheet software
Collections experience is preferred
Knowledge of internal systems is preferred
